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Below are the
most commonly asked questions about e-speed Technology. If you have any other
questions that are not listed here, please feel free to contact
us.
- What is
e-speed?
- How
does e-speed work?
- Is e-speed
a commercial or residential service?
- How fast
is e-speed?
- Is this
service available from other ISPs or the telephone company?
- How much
does e-speed cost?
- How
do I get e-speed service?
- How
long do I wait from time I order e-speed until it is installed?
- With
e-speed does it mean that I must access the Internet only from home? Can I
also access Internet from other locations?
- How
can I check my usage hours?
- Do I
have to pay for delivery and installation charges of the e-speed modem into
my existing computer?
- Can
I upgrade my present dial-up account to e-speed services?
- How
can I tell the data download speed I am getting from e-speed?
- What
will the e-speed approved computer vendor need to do at customer premises
?
- Who/where
shall I contact if encounter problem with e-speed service ?
- Can dial
up modem and e-speed be used on the same telephone line ?
- What
is the function of the phone filters, provided with e-speed modem ?
- How
to install phone filters ?
- How many
phone filters do I need ?
- Why
does my connection speed to the internet is not the same speed as per my subscribe
package ?
- Can
I set up Local Area Network (LAN) using e-speed ?
- What
should I do when I don't receive the monthly bills ?
- Why is
my first month invoice differ from the standard fix rate ?
- When
I subscribe to e-speed service, what do I do with my existing dial up account
eg. Brunet dial up ?
- I
use my e-speed service at other location
- How can
I apply for the Direct Debit services?
- Why Direct
Debit?
- How do
I apply for Instalment Plan?
e-speed is a new fast Internet access service from
JTB. It operates at maximum access speed of 128kbit/s, 256kbit/s, 384kbit/s
and 512kbit/s. The technology behind e-speed is a variation of ADSL (Asymmetric
Digital Subscriber Line) technology based on an award-winning system from Paradyne's
patented Multiple Virtual Lines (MVL) technology. It allows the Customer to
use telephone line and surf the Internet simultaneously. e-speed provides a
reliable high-speed Internet access and premium Internet professional services
at affordable price.
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e-speed allows the normal voice telephony traffic
to be routed to the telephone network, and the Internet traffic routed to e-speed
network and Internet simultaneously through the same physical copper telephone
cable. Hence with e-speed, goodbye to the traditional dial-up. As long as the
your computer is on you are on line, just click on any of your browser and you
are in the real cyberspace. No waiting time, no busy tone.
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e-speed serves both commercial/business and residential
customers. e-speed is ideal for anyone in Brunei Darussalam who wants a fast
and reliable connection to the Internet. e-speed provides high-speed Internet
connectivity at affordable rate. Ideal sites for e-speed installation include
homes, school, office building, hospitals, apartments, hotels, bookstores, dealership,
law offices, real state offices, governments offices and many others.
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The maximum Internet access speed for e-speed users
are 128kbit/s, 256kbit/s, 384kbit/s and 512kbit/s (depending on the subscribed
e-speed package). However the actual speed may vary according to the availability
of bandwidth to the web site being access. This is not the limitation of e-speed
network, but due to the "bottleneck" of the transmission link to the web site
being access.
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No, e-speed is only provided by JTB.
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Please refer to the e-speed pricing
scheme.
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You can apply online or come to JTB Old Airport,
JTB Muara, JTB Tutong, JTB Seria, JTB Kuala Belait and fill up the e-speed application
form. For more information, please go to the Information
Center.
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e-speed service is being introduced in stages throughout
Brunei Darussalam and will eventually cover the whole nation in the near future.
Once it is ready to your area, e-speed installation and activation shall be
within days, not week or months. Installation times will vary based on the type
of PC and peripherals you have. Typical installation will takes only 30 minutes.
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e-speed customers can only surf or access the Internet
in the area where the e-speed modem is installed. They cannot surf or access
from other locations like normal dial-up modem unless the other e-speed subscribers
at that site allow them to do so.
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e-speed provides its customers unlimited surfing
hours at no extra charge, i.e. monthly flat rate. Hence there is no issue of
usage hours.
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The one time charges for installation and e-speed
modem during registration include delivery and installation of the e-speed modem
at the customer's premises (home or offices). Note that the customer's PC must
meet the minimum PC requirement
(as stated in the e-speed pricing scheme).
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Yes, please refer to the other charges in the e-speed
pricing scheme.
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Your web browser (usually Netscape Navigator or
Microsoft Internet Explorer) has a speed indicator near the bottom of the screen.
Note that the maximum Internet access speed for e-speed users are 128kbit/s,
256kbit/s, 384kbit/s and 512kbit/s (depending on the subscribed e-speed package).
However the actual speed may vary according to the availability of bandwidth
to the web site being access. This is not the limitation of e-speed network,
but due to the "bottleneck" of the transmission link to the web site being access.
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They will check customer PC if meet with the minimum
PC requirement and ethernet card requirement.
Then they will begin e-speed modem installation and Ethernet card installation
(if require by customer). Upon completion of the installation, they will do
testing by surfing the net
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For technical issue like cannot surf, modem power
light not on etc, customer can contact e-speed support center at telephone number
02-236 858 during normal working hours i.e.
Monday to Thursday & Saturday - 8.30 to 12.00, 1.30 to 5.00
Friday - 8.30 to 12.00
Or you can file a complaint to e-speed toll free line 1800 2002 or 02-38 1396
For technical issue on your pc configuration, please contact your pc vendor or
any of JTB approved contractor listed on our websites - computer vendor support.
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Yes, but we do not recommend as customer will experience
slowness during surfing.
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The phone filter separates voice and data signals
to improve data transmission throughput and minimize audible background noise.
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Phone filter is connected between the telephone
wall socket and analog device (eg. Phone, dial up modem or fax machine)
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It is recommended that you install a phone filter
at every outlet that is using the phone line with e-speed.
One (1) phone filter are supplied with e-speed modem free-of-charge. Additional
phone filter will be charged at B$ 30.00 each. This payment shall be made to
the JTB approved contractor directly.
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E-speed provides fast internet access bandwidth to
the internet. The maximum access speed subscribe by customer do not guarantee
that is the speed when you access world wide web (w.w.w)
Like any major highway system, the internet highway has many roadways and interchanges.
Each with their own capacity and speed limit and like highways for cars, sometimes
you get traffic delays. Just as you have to wait in your car while other traffic
goes through at a traffic. Data sent to your computer has to wait while other
data passes through routers, the internet equivalent of an intersection, on its
way to you.
You are more likely to run into slow internet traffic during peak hours than those
times when fewer people are online.
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Yes, you can. You will need a DSL router etc depend
on your LAN requirement and which category you subscribe to (residential or
business package). Please contact e-speed computer vendor for your requirement.
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You can contact e-speed at telephone number at
1800 2002 or 02-38 1396 for re-sent of invoice by email / fax or you can drop
by JTB payment counter to make payment straight away since the monthly charge
is at fix rate except for the first invoice (refer item 10 below)
We usually print bills on the 1st and 15th day of each
month depending on the date of installation of the e-speed modem at your premises.
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When you subscribe to e-speed,
you are require to make payment for the registration fees, installation and modem
charges plus one month advance monthly charge. Our billing section, we will start
billing your account the day after you accept the e-speed service i.e. 1 day after
the date shown on the e-speed acceptance form which you sign upon completion of
installation of the e-speed modem at your premises.
On the first invoice you receive, there is always a pro-rated amount due to the
first advance monthly payment.
Refer example below for clearer picture and understanding.
Example:
Subscriber A subscribes
to Residential Value Surf Package on 8 January 2001 and acceptance of e-speed
service on 12 January 2001.
Upon registration, A
made the following payment,
Registration : $ 100.00
Installation & e-speed modem charge : $ 300.00
Advance monthly payment : $ 98.00
Total payment made : $ 498.00
Your first invoice,
dated 1st February 2002 will show the following amount
Monthly payment for
the month of January : $ 60.06
(from 13 Jan to 31Jan)
B$ 98.00 / 31 days x 19 days = $ 60.06
As Subscriber A had
paid 1 month advance payment of $ 98.00. Subscriber A needs only to pay $37.94
for Feb ($98 -$60.06)
Should you have further
queries on your bills, please do not hesitate to contact our e-speed toll free
line 1800 2001 or 02-38 1396.
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You can either retain the account and continue
paying the monthly fees or you can terminate the account..
When subscribing to e-speed service, your brunet dial up account WILL NOT be
terminated automatically. You need to inform Brunet counter should you require
to terminate your account. E-speed staff can assist you to terminate your dial
up account subject to your dial up account has no outstanding amount.
We recommend customer not to cancel their dial up account until e-speed modem
has been installed at the premises.
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E-speed can work on telephone number you register
for e-speed service only.
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Application:-
- e-speed customer only
- Visa/Master Card Holder Only (any bank credit card)
- Supplementary Card
- Monthly Rental only
- Application only after 3 months of subscription to e-speed.
How to apply ?
- Direct Debit application form must be duly completed and signed
- copy of IC or passport
- copy of Credit Card
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- Convenient for customer not required to go to
JTB and make payment
- Save customer time no more waiting of long queue
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Application:-
e-speed customer only
Must be Brunei Citizen or Permanent Resident
Baiduri Bank Visa/Master Card Holder Only
Must set up standing Instruction with Baiduri Bank for direct debiting to Credit
Card account
Supplementary Card - Nil
First Time Charges only (Only applicable to Residential Customer)
How to apply ?
Instalment Plan application form must be duly completed and signed
copy of IC or passport
copy of Credit Card
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Copyright
(c) 2000 by JTB. All rights reserved.
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